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|Posté le: Ven 7 Juil - 17:13 (2017) Sujet du message: Managed Services Complete SelfAssessment Guide
Who is the Managed Services process owner? Think about the kind of project structure that would be appropriate for your Managed Services project. should it be formal and complex, are can it be less formal and relatively simple? What knowledge, skills and characteristics mark a good Managed Services project manager? How do we Identify specific Managed Services investment and emerging trends? Who will be responsible for documenting the Managed Services requirements in detail?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Managed Services assessment.
Featuring 609 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Managed Services improvements can be made.
In using the questions you will be better able to:
- diagnose Managed Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Managed Services and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Managed Services Scorecard, you will develop a clear picture of which Managed Services areas need attention.
Included with your purchase of the book is the Managed Services Self-Assessment downloadable resource, containing all 609 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book.
You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
bound: 114 pages
publisher: CreateSpace Independent Publishing Platform (May 21, 2017)
isbn: 1546825703, 978-1546825708,
weight: 8 ounces (